Alright, we'll try.
Try giving her the example letter on this page:
Dear Square Enix,
I am an American fan of the Chrono series, which includes the games Chrono Trigger and Chrono Cross. I very much enjoyed these titles, and am part of a large community of fans who share in my experiences. I am writing you to express my desire for a new Chrono game, and my full support in purchasing a new title. The series is unique, engaging, and very fun, and I would be overjoyed to see a new addition to its already outstanding lineup of games.
Sincerely,
Name
Alternatively, try to have this translated:
Can you comment on whether Masato Kato is with Square Enix Japan and if he has a mailing address?
I'll send that in myself.